Shipping policy

Last updated: November 13, 2026

Thank you for shopping with Departure Hour. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Delivery Times

Orders within the United States are usually delivered in 7–14 days, depending on your location. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is free on every order within the United States.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within the United States only.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@departurehour.com or use the contact details in our contact information policy.